Frequently Asked Questions / Knowledgebase

Why was I re-billed when I have available text link credits?

Sorry for any confusion. The order you placed is a monthly subscription for your chosen number of text link credits, not for the text link ads themselves. Thus you are re-billed for the total number of credits you have purchased, not the total number of credits currently used. Available (unused) link credits expire at the end of each month and do not roll over to the next month. We really try to make this clear in our terms of service and on the page where you placed the order.

http://www.backlinks.com/tos.php

"Payments Made by Advertisers

Payments for text link credits are accepted via PayPal or Credit Card (2Checkout.com). All payments are made on a recurring subscription basis but may be canceled at any time.

Payments made for text link credits will be re-billed each month until you request a cancellation. All credits expire at the end of each monthly billing cycle (whether they are used or not) and cannot be rolled over into future months. For example, if you purchase 100 credits and use only 75 during the month, you are still re-billed for 100 credits."

To reduce the amount of link credits you have purchased please see:

http://backlinks.com/kb/index.php/article/reduce-link-credits

Category: Advertisers,